Refund Policy

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Return & Refund Policy – Zambils

Last Updated: March 2026

At Zambils, we aim to provide practical and reliable kitchen products. If you receive a damaged or incorrect item, we will assist you with a return or exchange according to the policy below.

1. Return Eligibility

You may request a return or exchange if:

  • The product is damaged upon delivery

  • You received the wrong product

  • The product is missing parts

Return requests must be made within 3 days of delivery.

Customers are requested to check the parcel at the time of delivery.

2. Photo Proof Requirement

To process a return request, photo proof is required.

Customers must provide clear photos or videos of the product showing the issue when submitting a return request.

3. Non-Returnable Situations

Returns will not be accepted if:

  • The product has been used after delivery

  • The product has been damaged by the customer

  • The request is made after 3 days of delivery

  • The product was ordered correctly but the customer changed their mind

Used items are not eligible for return.

4. Return Process

To request a return:

  1. Contact us through our website, Facebook page, or WhatsApp

  2. Provide your order number and photo proof of the issue

  3. Our team will review the request and guide you through the next steps.

5. Exchange Policy

If the product is damaged or incorrect, we will offer:

  • Replacement of the product, or

  • Exchange with the correct item

depending on product availability.

6. Refund Policy

Refunds are only issued if:

  • The replacement product is not available, or

  • The item cannot be exchanged

Refunds may be processed through bank transfer or another agreed method.

7. Delivery Charges

Delivery charges are non-refundable, unless the return is due to an error from our side.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Zambils
Email: support@zambils.com
Website: https://zambils.com